Refund Policy

1. Returns

We offer a [15/30]-day return policy, which means you have [15/30] days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in the original packaging
• You must provide a receipt or proof of purchase

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized items
• Personal care goods (such as beauty products)
• Sale items or gift cards (optional—customize as needed)

3. Return Process

To start a return, please contact us at [your email address] with your order details.

If your return is approved:

• We will provide instructions on how and where to send your package
• Customers are responsible for return shipping costs unless the item is defective or incorrect

Items sent back without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We will evaluate the issue and make it right.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email address].

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card company—it may take some time before your refund is officially posted
• Contact your bank for processing time

If you’ve done all of this and still have not received your refund, please contact us at [your email address].

8. Cancellations

Orders can be canceled within [12/24 hours] of placing the order. After this period, the order may already be processed and cannot be canceled.

9. Contact Us

If you have any questions about our Refund Policy, please contact us: