Return Policy
1. Return Window
We accept returns within [15/30 days] of delivery. To be eligible for a return, your item must meet the conditions outlined below.
2. Eligibility for Returns
To qualify for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging
- A receipt or proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Personal care products (e.g., beauty items)
- Gift cards and final sale items
4. How to Start a Return
To initiate a return, please contact us at [your email address] with your order number and reason for return.
If your return is approved:
- We will provide return instructions and the return shipping address
- Items must be shipped back within [7 days] of approval
Returns sent without prior authorization will not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If the return is due to a defective or incorrect item, we will cover the return shipping
6. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within [48 hours] of receiving your order. We will resolve the issue promptly.
7. Refunds After Return
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–10 business days to your original payment method
8. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us at [your email address].
9. Late or Missing Returns
If your return is approved but not shipped within the specified time frame, the return